ORDER CANCELLATION POLICIES

If the order that you want to cancel have not been shipped yet, then only  you can raise the cancellation request within 24 hours of order purchased by you ,for this you can write to our customer support team- On Info@amazeshoppee.com  or call us on 9870848222 (Monday to Saturday, 11AM to 6PM ).

REPLACEMENT POLICY:

 

Replacement of a Product is allowed only under the following circumstances :
  • The customer can replace the product unit received within 7 days from the date of delivery & get a Replacement unit deliver to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • In case you have received damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Amaze Shoppee team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of the complaint received by the customer.
  • In case of replacement, the whole product package with the product intact will be picked up by the courier boy arranged by us.
  • After the pickup of the product package the replacement with a fresh box unit will be delivered to the customer within 7 days.

 

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look or in case you may feel that the product received is not as similar to the picture shown on the website because you may look like this way due to the photographic effects.
  • Physical damage not notified within 24 hours of receiving the product.

 

REFUND POLICY:

  • At  Amazeshoppee.com , We want to ensure that, you are 100% happy with your purchase.

  • If you have any complaint or query regarding the product ,do not hesitate to contact us  .

  • If after you attempted to resolve issue with support staff & feel the product you purchased ,do not the fit your requirements, we want to make things right for you with refund policies.

  • Our Policy offers refund within 7 days of your date of delivery of the product .

  • We would love to know what went wrong & how we can improve ,so please include details  about the reason for your return request if you reach out to us directly . 

  • Our Payment process submit the refund within 2 days, & make every attempt to process refund as quickly as possible .

 

WARRANTIES:

  • The product comes with 6 Months warranty which covers manufacturing defects, inherent termite and borer issues.

This limited warranty does not apply to:

  • Small cuts, scratches or damage during the cleaning process.

  • Damaged caused by the incorrect installation of a product
  • Cracks during the random displacement
  • Product kept in contact to direct sunlight and water, resulting in decaying of wood.
  • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not any warranty.

    DELIVERY:

    • Free delivery is only applicable for the very first attempt on a visit to your ship-to address.
    • Extra charges applicable for weekend or specific time deliveries.
    • Once the order has reached your nearest delivery center and the consignee is not present or not answer the call or fails or refuses to accept delivery or sign or pay for delivery of any shipment. In this regard,  on a commercially reasonable basis, our courier team agrees to make 2 attempts for delivery and after that your order will be cancelled.

     

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